Return

Please keep your product and packaging in original state and notify us online. We will send the courier service to pick up the return. Return will not be accepted if the product label is removed.

If you need to return an order, please click the button below to fill out the return form. After the submission, a representative will contact you within 3 business days to schedule for the return pick up.

After receiving the product, and all return processes have been approved. Payments through credit cards will be returned within 7 business days. (Please check with major banks for policies regarding credits, for more detailed information.)

RETURNS AND EXCHANGES

We want you to be happy with your new item but if you unpack the goods and find that it’s they are not quite right for you please email us immediately. We will authorize the return and email you the return information.

Time:

You have strictly 7 working days from the delivery date to bring your return to the post (it needs to be postmarked within these 7 days).

Condition:

We can only accept your return if the goods are absolutely unused and in the original condition. We are sure you understand that if we receive a used case from you (even if it is used for only one day) it will show and due to our strict guidelines we won’t be able to accept the return. So in the unlikely event that you decide that the product is not for you after using and testing it, we recommend to pass it on to a friend or try and sell it privately.

Exchange:

We are not able to directly exchange goods so if you decide you would like a different product you will need to return your order and place a new one.

Refund:

Once the goods are returned to us in the original and unused condition we will quality check them and process a refund for the goods. Depending on the original payment it may take a few weeks to see the refund on your account.

Exceptions:

If you send back used goods they will be sent back to you at your expense. If goods are received damaged we will not be able to give you a refund, but will contact you with pictures of the damage so you can claim a refund from your shipping company. If the return is dispatched after seven working days we will issue a store credit only at our discretion. Shipping costs and import fees are not refundable. Please note that returns from outside the Taiwan that are shipped duty unpaid will be refused until any associated fees are paid by the sender.

Returns within Taiwan

International Return

Customized product